Alternative Dispute Resolution
In case of a dispute, the consumer may resort to an Alternative Dispute Resolution entity for consumer disputes:
CNIACC – National Center for Information and Arbitration of Consumer Disputes
https://www.cniacc.pt/pt/
Coimbra District Consumer Conflict Arbitration Center
http://www.centrodearbitragemdecoimbra.com
More information at the Consumer Portal
www.consumidor.pt